Engaging in conversations about politics can feel like walking on eggs or detonating explosives. Here are some practical ways to navigate this challenging territory.
How to know when to speak up? There are absolutely risks and consequences. Getting clear on your principles and values (doing the hard work of reflection and writing them down) will inform a lot.
As millions of people are suddenly working from home for the first time, I thought it might be helpful to share some things that have helped me be successful as a Work-From-Home-Warrior for the past 25 years. There’s a lot to love! And I can help you shortcut some of the challenges. As an Executive […]
Here is an easy exercise to keep you growing on a regular basis and help keep you honest with yourself. One of my all-time favorite books is Leadership & Self-Deception, by The Arbinger Institute. I also like the sequel, The Anatomy of Peace. I read “LSD” at least once a year, and usually deliver a […]
Whaat? Difficult feels terrific? Yup. When we actually do (rather than just think about it) something that feels difficult, we get a feeling and energy burst that is…..terrific! This Sunday morning of May 1st, it was pouring rain and 36 degrees out. Many of you know that an integral part of my morning architecture is […]
And it is also nice to be quoted in Fast Company! This is a topic I’m passionate about! (more…)
I’m pleased to be quoted in the Harvard Business Review! (more…)
Most companies have gotten wise to the fact that customers want to feel appreciated. They use the right language, especially on their voicemail and “hold” menus. “Your call is very important to us! And we appreciate your patience. A representative will be with you shortly. Please continue to hold.” (more…)
Much of our outlook and level of Happiness is determined by the stories we tell ourselves. If you are looking for offense, you will surely find a way to see it, whether it was real or not, and whether it was intended or not. (more…)
When something doesn’t go the way we want it to, we often long for a “do-over.” The concept of “New Year” as a holiday is the ultimate do-over. We create a big celebration on its eve, and all of us jump into the do-over together. (more…)